Services
- How do I sign up for new garbage service? Call or email the office. The office is not open to the public and is available by appointment only.
- What service is available? Weekly, once a month and on call. Monthly pickup is on the scheduled calendar pickup day assigned to the customer.
- How do I change or stop my garbage service? Call or email the office to make changes to your account.
- What time should the roll carts be place out and does it matter how they are placed at the end of the driveways? Put out your cans by 6am so you don't miss a pick up. Place within 3 ft of the road and 4 ft from any object. No rocks, bungee cords or straps on lids. Have the lid opening facing the road.
- I'm going on vacation, can I temporarily stop service? NO
- What is your holiday schedule? Garbage service is the same as usual except for Thanksgiving, Christmas and New Years. Notification will be on the website and billing.
- What do I do if my pickup was missed or not set out in time? Call the office. The truck's GPS will be verified from the daily route. A Return Truck Fee will apply for the truck to go back.
- Will you take large or bulky items? No
- What is an extra garbage charge? Lids up more than 3 inches are considered overfull and will incur additional charges. As will an extra bag or can. The starting cost is $6.05.
- What shouldn't go in my garbage roll cart? No yard debris, manure, hot ash, paint cans, fluorescent lights, furniture or appliances.
- Do you provide drop boxes or dumpsters? No. Contact Republic Services (Deschutes County) or Madras Sanitary (Jefferson County).
- Is yard debris service a part of your garbage service? No There is a limb/manure dump open seasonally during weekends on Sand Ridge Rd
- What areas do you provide service? Crooked River Ranch
Payments
- What is your billing cycle? Billing is done on the 18th of each month. Payment is due by the 15th of the following month.
- What are your payment options? You can pay online through our website, through your bank's bill pay or by personal check. We also have a locked drop box out by the road.
- What is suspension status? All accounts with a past due balance of 60 days or more will be subject to suspension status; a suspension fee will apply and service will be shut off. Once suspended, the full balance is due to reinstate the account for pickup.